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Modules

Lesson 8: Presence Over Illusion

Building Trust & Accountability
“Your presence is your power. If they can’t feel you, they won’t follow you.”

When we talk about presence in leadership, we don’t mean perfection or charisma.
We mean being felt. Being seen. Being there.

Presence isn’t about doing more—it’s about showing up in ways that matter.

The Illusion of Leadership

Years ago, I was stretched thin. I was a Regional Director overseeing nine programs, interviewing for the entire company, and directing my own center.

I shared my concern with my boss about being away from my program so often.

His suggestion?

“Just light the candle in your office before you leave. People will think you’re around.”

Unfortunately, childcare programs don’t need the illusion of leadership. They need the real thing, you.

Presence Builds Culture—Even When You’re Silent

In childcare, presence isn’t optional—it’s essential.

Every parent drop-off, classroom walk-through, and staff check-in sends a message:
I see you. I care. I’m here.

That visibility builds trust. And without trust, there is no influence.

You can’t build a healthy culture from behind a closed door. Presence is how you earn the right to be followed—not through authority, but through consistency.

Why Presence Matters More in Childcare

Childcare is deeply relational. Trust is the currency—and your presence is how you earn it.

  • Staff mirror your tone, energy, and habits
  • Parents take cues from your visibility and engagement
  • Children feel safer when leadership is familiar

When directors are disengaged or hard to find, confusion grows and accountability fades. Programs don’t slip because the curriculum failed—they slip because leadership disappeared.

The Trap of Illusion Leadership

Illusion leadership happens when your title is visible—but you are not.

This often shows up when overwhelm takes over, admin work dominates the day, or leadership is mistaken for staying “above the weeds.”

Signs of illusion leadership include:

  • Staff aren’t sure where to bring concerns
  • Parents and children feel disconnected
  • Leaders only appear when there’s a problem

The result is a reactive culture where trust shrinks, morale drops, and small issues grow into big ones.

Simple Shifts to Be Present (Without Burning Out)

Presence doesn’t mean unlimited access.
It means strategic, consistent visibility.

Here are simple ways to lead with presence on purpose:

Block Presence Time
Protect windows for greetings, drop-off, classroom walks, or brief check-ins.

Be Where It Matters Most
Show up during high-energy or high-stress moments—pick-up, transitions, or tough conversations.

Engage, Don’t Just Pass Through
Use names. Make eye contact. Ask, “How can I help today?”

Let Tasks Fit Around People
Schedule desk work during quieter times like nap, free play, or planning periods.

Show Up in Crisis
Hard moments are where trust is either built—or broken. Be visible when it counts.

Presence Creates Trust. Trust Enables Accountability.

This is the payoff.

Your presence builds trust →
Trust gives you influence →
Influence makes accountability possible.

When people trust you, they are more likely to:

  • Accept feedback without defensiveness
  • Follow through on commitments
  • Own mistakes and fix them

Accountability isn’t about catching people doing something wrong.
It’s about creating a culture where follow-through feels expected—because trust already exists.

Reflection Prompt

Think back over the last week.

  • When were you most present as a leader?
  • When were you hardest to find?

What’s one small shift you could make to be felt more consistently?

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