Say it clearly. Say it early.
People can handle the truth. It's the wondering that wears them down.

Complete Staff Evaluations with Clear Next Steps
Share Your Holiday Schedule and Connect With One Family a Day
Teach Your Team Your Interruption Rule
Start the Monday Minute
Run and Debrief Your Emergency Drills
Plan How You'll Finish the Year
Clarity Is a Form of Care
November moves fast. Thanksgiving cuts a week short, evaluations are due, and families and staff start asking, "Are we open the Friday after Thanksgiving?" Your staff may be wondering something else too: "How am I doing?"
This month is about clarity: being clear about holiday hours and telling your staff how they're doing, early enough that everyone can plan for it. Clear doesn't mean blunt, and early doesn't mean before the details are confirmed. It means no one is surprised by something you could have told them sooner. That makes your December a lot easier too.
November is your time to answer those questions.
If your program runs on a different calendar, use this focus before a big seasonal break or at the midpoint of your evaluation cycle. Send family notices far enough ahead to meet your enrollment agreement, any notice requirements, and what families need to plan. Hold evaluations on your usual schedule, once you have enough recent examples to draw from. When the dates move, keep the order: confirm it, tell people, write it down, and follow up.
Make Evaluations Clear, Fair, and Useful
An evaluation should never be the first time a staff member hears something. If it is, they walk out remembering the surprise, not the conversation. By November, you have what you need to avoid that: the Staff Recognition Log you started in October, your observation notes, last cycle's goals, and the coaching conversations you've already had.
Think of an evaluation as a summary of the year so far, not a correction notice. It covers patterns, progress, strengths, and where the person can grow. If there's a serious performance or conduct issue, handle it when it happens, through your program's process. Don't save it for the evaluation. And keep it honest. It's tempting to soften a concern or give a higher rating so you don't upset someone, but that backfires. If you later need to write that person up or let them go, a glowing evaluation on file tells a different story, and that makes the conversation and the decision much harder.
Make the evaluation a two-way conversation, so you're both on the same page about where the employee stands and what they need to succeed. Starting with what they're doing well, using specifics from your log, helps lower defenses and shows them they've been seen. When you move to areas for improvement, name what needs attention with real examples. Then ask for their side and agree on what comes next and how you'll support it. If you share a concern about their performance, be specific about what's expected and set a date to review their progress.
Then talk about goals. Share the goals you have for the whole team, like smoother transitions or stronger communication with families, and then ask the employee to suggest their own work goals first. People commit more to goals they helped write. Add your own suggestions as part of that conversation, and agree on a few to work on before the next evaluation.
Clear evaluations pay off long after the meeting. Staff who know where they stand stop guessing and start working on the right things. The goals you agree on give your next round of coaching a focus. And because the praise came first and was specific, the harder parts are easier to hear. The customizable Semi-Annual Staff Evaluation in the tools below gives you a place to start.
- Gather what you havePull out the employee's job description, their goals from the last evaluation if they were here then, your Staff Recognition Log, and any observation notes and coaching conversations from the whole review period. Use them to complete the evaluation form. Hold everyone in the same role to the same standards, and be honest and clear.
- Fill out the evaluation form and set the meetingOnce the evaluation form is complete, make personal notes on your copy about how you'll explain each rating. If something needs a formal correction, handle it separately, outside of the evaluation. Then schedule the meeting. Give the staff member a few days' notice, and ask them to jot down their own wins and goals if that's part of your process. Always hold the evaluation in a quiet place free of interruptions.
- Make it a conversationStart with why you're meeting and what they're doing well, using specifics from your log. Explain anything that needs work with real examples, then ask for their feedback and how you can help. When something isn't working, figure out together what's behind it. Is it a knowledge gap (they didn't know) or a skill gap (they need more practice)? Talk about what would help. Don't guess at why.
- Set goals and write down the next stepsShare your goals for the whole team, then ask them to suggest their own work goals before you add yours. Write down the goals you agree on, the training or support you'll provide, and when you'll check in again. If you raised a performance concern, write down exactly what's expected and the follow-up date. Give them a copy and explain what signing it means. If they disagree, write down their view and tell them how they can respond in writing.
If you work alone or run a home-based program, review yourself against your own written standards and ask a mentor or another director for an outside view. In a multi-site program, have every director use the same form and talk through a few examples together before meetings start, so "meets expectations" means the same thing at every site. Owners set the example, so evaluate your directors the same way. Adjust timing for new hires and staff on leave according to your policy.
Semi-Annual Staff Evaluation · Open
Classroom Observation Template (Formative) · Open
The 21-Day Director Pivot, Day 11: The 24-Hour Feedback Loop · Start
The Art of Accountability: Correcting Without Demoralizing · Read
Coaching, Not Controlling: How to Develop Staff Without Micromanaging · Read
Holiday Notices Inform Families. Relationships Keep Them.

This time of year, most of what families hear from you is about the calendar: closures, adjusted hours, and whether you're open the Friday after Thanksgiving. Those notices matter, but they won't grow your program on their own. Families stay where they feel known.
In a busy month, it's easy to spend most of your time with the families you already know well, the ones who linger at pickup or stop by your office, while others come and go with a quick wave. Those are the relationships worth strengthening, before you need them.
So this month, pick one family a day that you don't know well and start a conversation. It doesn't need to be long. Greet them by name, make a little small talk, or tell them something fun or impressive their child did recently, like the tower they built in the block corner or the way they helped a friend. If you don't have a moment to share, ask their child's teacher for one.
Small moments add up. A family that feels seen is more likely to bring a concern to you early, be understanding when a policy changes, and tell their friends about your program. Every family should know you care and that you see them and their child.
Then there's the holiday schedule. You set it months ago, but most families haven't thought about it since the welcome packet. A clear reminder answers their questions before they ask, like "Are you open the Friday after Thanksgiving?" and "What's December going to look like?" Send it once the details are confirmed and your staff have the final plan. A notice you have to correct is worse than one that comes a few days later.
Then post signs around the building, so no family shows up to locked doors. Our customizable Holiday Closure Signs & Emails tool lets you pick the holiday, add your center's details, and create a matching sign, social post, and email.
- Identify one family a day to connect withLook over your roster and note the families you don't know well. Each day, pick one and connect at drop-off or pickup. Greet them by name, make a little small talk, or share something their child did recently. Check them off as you go, and keep going after November.
- Confirm your holiday scheduleLock in closures, adjusted hours, any holiday care you're offering, and who's affected. Check your enrollment agreement and any required notice periods, and confirm staffing with your team before you tell families.
- Send one holiday memo reminderPut every date in one message with a clear subject line, like "Holiday Schedule for November and December." Say what's closed, what's open, whether families need to do anything, and who to ask. If you offer holiday care, include the schedule, sign-up form, and payment details. The Holiday Schedule Memo Template in the tools below gives you a place to start.
- Post itPut a holiday sign at the front door, the sign-in table, and each classroom ahead of each closure. Add a reminder to your newsletter or parent app the week of the holiday.
In a larger program, split the family list with your assistant director so more families hear from one of you each month. In a home-based program, pair a quick conversation with the written memo so every family gets the same details. In a multi-site program, write one main memo everyone uses and let each site add only its own confirmed details.
Customizable Holiday Closure Signs, Social Posts & Emails · Open
Holiday Schedule Memo Template · Open
Family Connection List · Open
The Leader's Stance, Lesson 10: Communicate with Clarity · Start
Decide Which Interruptions Need You

The holidays will interrupt your workflow. You'll be fitting a full month of work into fewer days, and interruptions are already part of childcare. But not every interruption is created equal, and not every one needs you.
One self-care practice to start, or reinforce, this month is teaching your staff which interruptions come to you and which can be solved without you. Emergencies always come straight to you, right away: a child or staff safety issue, an injury, an upset parent at the front who's escalating, or a licensing visit. Everything else gets a pause first.
Staff can usually handle it on their own when it's a parent question they already know the answer to, like pickup times or what to pack, or when a supply runs out and the closet is down the hall. A coworker can help with a bathroom break, a child who needs a second set of hands, or an activity that isn't working. Your assistant director can take a parent concern that isn't urgent, a schedule change request, or covering a planned absence. If it still needs you after that, it comes to you.
When you share the rule with your team, be just as clear about what it isn't. It isn't a closed door. Your staff should always feel welcome to come to you, and questions are expected. Tell them, "If you don't know, don't do. Ask." It's always better to ask than to assume. The rule is only about the day-to-day things that can and should happen without you in the room.
Without a clear interruption rule, every text feels urgent and every phone call sounds like a catastrophe. A vacation never really becomes a vacation, and even getting out the door in time for dinner turns into another day of "I couldn't step away." Setting the rule now protects your time and energy, and it helps your staff build their own judgment too.
My Interruption Rule · Open
Delegation Audit · Open
The 21-Day Director Pivot, Day 2: Auditing the Firefighting · Start
Sustainable Leadership Requires Recovery · Read
Why the Same Fire Keeps Coming Back: Moving From Reactive to Proactive Leadership · Read
Keep One Standard Visible Each Week

You've reminded three different people about the same thing this week. Maybe it's hand-washing before snack, sign-in sheets, or phones on the playground. Each conversation takes a few minutes, each one sounds a little different, and by Friday you're wondering why it hasn't stuck. November makes it harder, because holiday schedules bring subs, shift changes, and fewer staff meetings.
The Monday Minute gives your team one short reminder each week: what the expectation is, why it matters, and one thing to do this week. It reads in about a minute. It doesn't replace onboarding, required training, coaching, or your staff meetings. Some topics need more time and practice than a minute can give.
So this month, pick four points and send one each Monday. Then bring it up during the week, in a huddle, a walk-through, or while you're coaching. A message alone doesn't change much. Staff learn it when they hear you talk about it and see you looking for it.
A weekly minute saves you a lot of repeated conversations. Everyone hears the same expectation in the same words, including the sub who's only with you for a week. You stop correcting the same small thing room by room. And the questions staff ask tell you what to cover next.
- Pick four pointsPull from what you've seen in classrooms, coaching conversations, family feedback, and safety priorities. Pick one small expectation for each week. If something is a safety or compliance problem right now, deal with it today instead of saving it.
- Write each one the same wayUse three parts: the expectation, why it matters, and what to do this week. Keep it short enough to read in a minute. If a topic needs a demonstration or a real discussion, save it for a staff meeting or training.
- Pick a day and make sure everyone gets itSend it the same day, the same way, every week, somewhere every shift will see it, like your team chat, a printout by the time clock, or the staff board. If you have more than one leader, decide who sends it. Offer it in another language if needed, and link to the full policy when the point comes from one.
- Talk about it during the weekBring the point up in a huddle, a walk-through, or a coaching moment. Ask questions and watch for it in practice instead of counting who opened the message. Write down anything that keeps coming up, and use it to pick next month's points.
If you work alone, use the Monday Minute as your own weekly check-in and share it with subs or family helpers when they come in. In a small center, say it out loud at a morning huddle and post the same message. In a multi-site program, pick the same point for every site and let each director add a local example. If Monday doesn't work for your schedule, pick another day and stick with it.
The Monday Minute · Open
Monday Minute Topic Log · Open
The Commander's Intent Meeting Guide · Open
The 21-Day Director Pivot, Day 18: Standardizing the "Small Stuff" · Start
Director's Intent: Why Your Training Is Failing and How to Fix It · Read
Practice the Plan Before You Need It

What are Checkpoints?
Checkpoints are the tasks that come around on a schedule: drills, file reviews, required postings, staff and child file updates. Almost every licensing agency requires some version of them, but that isn't the only reason to do them. They're how you keep your program's quality high and make sure nothing slips through the cracks while you're busy with everything else.
This month, it's emergency drills. A plan that looks good on paper doesn't help much if no one has practiced it. If your staff and children aren't used to the plan, a real emergency will almost certainly go wrong. Practice is what makes the alarm feel familiar instead of frightening, for the children and for the aide who started last week.
How often you run drills depends on your licensing agency and the type of drill. Some drills are required every month, and others every six months. Check with your licensing agency for what applies to you.
- Check what's requiredConfirm which drills are due, how often your licensing agency requires them, and what records you need to keep.
- Do it with your teamWalk new staff through their role first. Run the drill the way your plan is written, then debrief the same day: what worked, and where people got confused.
- Record it and fix what you foundLog the drill and check your emergency supplies. Fix anything urgent right away. Put a name and a due date on everything else, and add open items to your End of Month Report.
In a home-based program, run each drill at your licensed size and debrief on your own. In a multi-site program, use the same debrief questions at every site so you can compare what you find.
Emergency Drill Planner · Open
End of Month Report · Open
December Is for Finishing Well. Plan It Now.

December is about finishing the year well and setting up the next one. Staff recognition, January notices, a year-end look at what’s working, enrollment for next year, summer planning, and your own time off all compete for a short month. Without a plan, the important things land in the last few days before the break.
November’s work feeds into it. Your evaluation notes and recognition log show what each person contributed this year, and your family notices should already be approved and scheduled. So the prep starts now: decide what has to happen in December, when, and who covers for you when you take a break. Walk in with that plan, and you can actually enjoy the end of the year.
How’s the Month Going?
Every center has its own version of the month. Share what you’re seeing, what’s working and what has you thinking, Together, let's build a community of childcare leaders ready to compare notes.
Join the discussion